Questions & Answers
General questions about MeLuna menstrual cups
Questions about the material of MeLuna
Questions about sizes and use of MeLuna
General questions about MeLuna menstrual cups
What is the lifespan of my MeLuna?
Depending on appropriate use and maintenance, MeLuna have shown in a wear test that they can withstand a minimum of 3 years of wear. Excessive exposure to UV rays will cause MeLuna to get brittle, which is why it should be kept out of the sun.
How long can I wear the MeLuna for?
MeLuna cups should be removed, emptied and cleaned at a minimum every 8-12 hours.
I am currently using a copper IUD or a hormonal IUD for contraception. Can I use a MeLuna?
All bodies are different and different IUDs have different guidelines. Please consult your gynecologist for further input to find out if cupn use is compatible in your case
I am a virgin. Can I use MeLuna?
Yes, you can. But please keep in mind that your hymen may tear.
Can I use my MeLuna as a contraceptive?
No, absolutely not! MeLuna is not an effective contraceptive device
Can I wear my MeLuna when I have sex?
No, absolutely not! Wearing the MeLuna during sex can lead to internal injuries
I would like to return or exchange my MeLuna. What are the return policies?
Since the MeLuna is a personal hygiene product no returns are possible once the package has been opened.
In the event that you may have accidently ordered the wrong style/size/model we can however accommodate you as long as the package has not been opened: For refund the unopened package has to be returned to us within 30 days of you ordering it. We will issue a refund for the purchase price of the products once we receive it. Sorry no refunds on shipping fees.
No exchanges. For accurate record keeping each transaction is processed separately. (i.e. you may send a cup back and receive a refund, however your replacement order would have to be placed separately)
If you are unable to use your first MeLuna cup choice, please do contact us for troubleshooting and a special 'second cup' discount
Questions about the material of MeLuna
What is my MeLuna made of and how is it produced?
Detailed information on the material and production of MeLuna can be found here
Contrary to popular belief medical grade TPE is not a lower priced or 'lower value' raw material than medical grade silicone. It is in fact very comparable in all of these aspects to silicone. There are a few differences in the material’s properties that made us choose TPE over silicone for our cups:
- TPE has a lower incidence of causing an allergic reaction than silicone.
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TPE is also a very pliable material that readily conforms to its surroundings for an even more custom feel for the wearer. You may find that over time your TPE cup becomes a bit more oval in shape after adjusting to its wearer’s shape. This is nothing to worry about. The cup will again conform to your shape the next time you wear it. If you ever would like to return the cup to its original completely round shape, simply boil the cup in hot water.
I have a latex allergy. Can I use MeLuna?
Yes, you can. MeLuna is not made from latex, but from TPE.
Is it possible to have an allergic reaction against MeLuna?
The raw material of MeLuna, TPE, does not contain any proteins, PVC, latex or silicone. Thus, an allergic reaction is highly unlikely
Questions about sizes and use of MeLuna menstrual cups
What is the right size for me?
This depends on several factors. We have compiled information about the size for you. Please visit the 'Before You Buy' section for more information.
MeLuna seems very complicated to handle, will I be able to do it?
Only patience and practice are required. After one or two menstrual cycles you will have mastered the handling of your MeLuna. Click here for instructions.
How do I use my MeLuna?
Comprehensive information on the use of the menstrual cup can be found by clicking here
My MeLuna leaks. What can I do?
Are you using the right size? The largest diameter has to seal the vagina to prevent leaking. If the cup is too small, it will not sit tight enough. Does the cup unfold inside the vagina? If not, your MeLuna is probably too large for you.
Help! I can not remove the MeLuna!
Using a menstrual cup is very unfamiliar for many. Some users have problems, to remove the cup during the first attempts. Please take enough time and keep calm. Our pelvic muscles can unfortunately respond by tensing up to mental stress. That does not make things easier. Go into a squatting/sitting position. Try to press the menstrual cup outward gently by using your pelvic floor muscles (like a bowel movement). After several attempts, removal will be as easy as the insertion. Click here for more help.
What are safe lubricants to use with the MeLuna?
Lubricants can be used to simplify insertion. Since MeLuna is not made from silicone, the material itself should not be affected by silicone-based lubricants or fats and oils unlike other menstrual cups made from silicone or latex for which oil based or silicone based lubricants are not recommended. However the concern is that the oils can not be completely removed from the cup before disinfecting it by boiling. If oil is present during heat disinfection -especially in the microwave- it could damage the MeLuna cup.
For that reason we recommend water based, safe lubricants such as Sliquid, which we offer in our webshop.
I don't like the way the handle feels. Can I turn the MeLuna inside out?
Please do NOT turn the MeLuna inside out. Pointing the handle towards your cervix can result in injury and is not a safe way to use your menstrual cup. The MeLuna is also molded in its original shape and turning the cup inside out will result in a reduced uselife due to the strain on the material. If you wish you may remove the handle, following the instructions on our Instagram and Youtube channels.
How do I clean my MeLuna?
There are different methods for cleaning menstrual cups. Cick here for detailed information on cleaning care for your MeLuna, as well as valuable tips.
My MeLuna is smelly!
Unpleasant odors can be prevented. MeLuna should be removed every 8 to 12 hours. Some users have reported temporary changes of smell, which are likely due to various proteins in the blood. A menstrual cup may suddenly assume a different smell, although it has been cleaned as usual. Usually odors disappear when you place your disinfected MeLuna in a dry, well-ventilated place for several days. Click here for care instructions.
Can I use MeLuna while doing sport?
Yes, of course you can also use your menstrual cup when exercising. Because of its flexible material, MeLuna will fit your vagina perfectly and will not affect your movement. For users participating in sports that particularly involve the core muscles we recommend the MeLuna Sport cup.